Refund Policy

Last Updated: April 29, 2026

1. Subscription Refunds

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service, you can request a full refund within the first 14 days of your purchase.

2. Eligibility

To be eligible for a refund, you must submit your request via email to our support team within the 14-day window. Refunds are not available for accounts that have violated our Terms of Service.

3. Processing Time

Once approved, refunds are processed within 5-10 business days. The funds will be returned to the original payment method used for the purchase.

4. Cancellations

You can cancel your subscription at any time. If you cancel after the 14-day refund period, you will continue to have access until the end of your current billing cycle.

If you have any questions about our refund policy, please contact us at contact@shopigen.it